Delete it yourself (fastest, done at once)
In the Android app: open Profile, scroll to the bottom, tap Delete account. Enter your password (if you signed in with Google and never set a password, you will not be asked for one), type DELETE, then tap Delete my account.
On the website: sign in, open Settings, then Delete account, or go to thechatstage.com/Settings/DeleteAccount. Enter your password (if you have one), type DELETE, and confirm.
Cannot sign in, or no longer have the app?
Email support@thechatstage.com from the email address of your account, with the subject "Delete my account". Tell us your display name. We may ask you a question to confirm the account is yours. You can also use our contact form and choose "Privacy / data request". We will delete the account within 30 days of confirming it is yours, and we will tell you when it is done.
If your account is suspended or banned, you cannot delete it yourself. Email us the same way and we will handle the request.
What is deleted at once
- Your display name, email address, password, phone number, profile photo, date of birth, age, country, gender and languages.
- Your interests, Discover filters, notification settings, favourites, blocks and message reactions.
- Your sign-ins on all devices, your link to Google sign-in, and your push notification tokens.
- Your waiting places and scheduled chats are cancelled. Chats and debates that are running end, and the other person is told.
What stays, and why
- Messages, photos and voice messages you already sent stay in the conversations of the people you talked to. They show as sent by "Deleted user" and are not linked to your name. Debate contributions stay in the debate record the same way. They are deleted automatically when stored conversations reach the retention period set by administrators, and administrators can delete a conversation at any time.
- Abuse reports you made or that were made about you, and the moderation actions taken, are kept as long as needed for moderation and legal obligations.
- Your email address is not kept. After deletion you can sign up again, but you start with a new, empty account.
More information
See our Privacy Policy, sections 6 and 7. Questions: support@thechatstage.com.