Our rules
- You must be at least 16 to use theChatStage. We ask for your date of birth when you set up your profile, and you must confirm you are at least 16 when you accept our Terms of Use. We cannot check a date of birth against a document. If we learn that someone is under 16, we remove the account.
- We have zero tolerance for child sexual abuse and exploitation. This includes sexual content involving a minor, grooming, sexualised talk with or about a minor, trading or requesting such material, and any attempt to meet a minor for sexual purposes. It is banned under our Terms of Use (section 4).
- Anyone who does this is permanently banned.
How to report a concern
- In the app: open the chat, debate, message conversation or the person's profile, tap Report, choose a reason and send. You can also tap Block to stop contact at once.
- On the website: use Report on the same screens.
- By email: support@thechatstage.com.
- If a child is in immediate danger, contact your local emergency services first.
What we do with a report
Every report goes to a queue that our administrators check. An administrator reads the report and the messages attached to it, and can open the stored conversation to investigate (each access is logged). Where a rule is broken, we remove the content, suspend the account, ban it permanently, and delete the account or conversation. We do not currently promise a response time.
When we have knowledge of child sexual abuse material, we remove it and report it to the competent authorities as the law requires.
Child safety contact
theChatStage child safety contact: support@thechatstage.com.